Dear Valued Client,
Before booking a massage & bodywork appointment with me at the unsettling witch healing crafts, please carefully read and understand the following Terms and Conditions.
These policies are in place to set mutual expectations and ensure a good and respectful experience for everyone involved. Here is what you can expect:
Booking and Appointments:
Appointments with me can only be secured through my official booking system via my website: https://theunsettlingwitch.com/. Please beware of scams or those who fraudulently pose as me on the internet as neither me nor the unsettling witch healing crafts are responsible for their actions.
For appointments to be booked, they must be confirmed by me through an email or text message to your provided contact details.
Payments and Tipping:
Unless I have communicated otherwise, payment for the session must be made in cash or via bank transfer at the time of booking. Tipping is optional at the end of the session, and at your discretion as the client.
Late Arrivals:
I kindly request clients to arrive on time for their scheduled appointments. If you arrive late, your treatment time may be shortened to avoid inconveniencing other clients.
Changes to Appointments:
I reserve the right to reschedule or cancel appointments in unforeseen circumstances, such as illness or emergencies. I will notify you as soon as possible and make every effort to accommodate your schedule.
As a client, you can request a gratis rescheduling of your appointment by letting me know atleast 2 hours before your scheduled appointment. If you request a rescheduling within 2 hours of your scheduled appointment, 50% of the appointment fee will be charged in addition to the full cost of the rescheduled appointment.
Cancellation Policy:
I understand that sometimes cancellations are unavoidable. Cancellations made by clients can be processed with full refunds issued (subject to a small refunds processing fee) in the following circumstances:
(a) if the slot can be filled by another client; or
(b) the cancellation is made at least 72 hours before the scheduled massage treatment.
If cancellations are made less than 72 hours before the scheduled massage treatment, unfortunately, no refunds are possible. Clients are encouraged to reschedule their appointment instead of cancelling.
Refunds Policy:
Refunds are only applicable in specific circumstances as outlined in the Cancellation Policy. Refunds will be processed within 7 days from the date of the approved cancellation. A small refunds processing fee may be applied.
Health and Safety:
Your wellbeing is my priority. Please inform me of all aspects of your health condition, allergies, or injuries before the massage. I reserve the right to refuse treatment if your health condition poses a risk.
Professionalism and Consent:
I always work with and respect the principles of informed consent and do-no-harm. I do not work with anyone below 18 years of age or those incapable of giving legal consent.
I maintain the highest level of professionalism and adhere to respectful ways of communication and consensual behaviour during massage therapy sessions. I value open communication including of difficult topics. I am queer-, trans- and kink-friendly, and will consider your requests as long as they communicated in a clear and respectful way; but I will not consent to requests outside my professional remit.
Any inappropriate behavior including non-consensual acts, abuse, threats of violence, bullying, stalking, harassment, racism, queerphobia or transphobia will result in immediate termination of the session, and the full session fee will be charged. I reserve the right to refuse service to clients who have demonstrated inappropriate behaviour.
Personal Belongings:
Please keep your personal belongings secure during the session. I offer secure space for the same but am not responsible for any sensitive, lost or damaged items.
Privacy and Confidentiality:
Your privacy and confidentiality are of utmost importance. Any information or request shared during the session will be kept fully confidential as long as it is lawful. Any data collected from you is securely stored in compliance with the General Data Protection Regulation under UK law, and may be requested by you at any time.
News and Updates:
Upon booking a session with the unsettling witch healing crafts, your email will be added to our mailing list, through which you can receive occasional news and updates including about special offers. You may unsubscribe from this service at any time by clicking on the unsubscribe option available in each of these emails or by contacting me.
Acceptance of Terms:
By booking an appointment with the unsettling witch healing crafts, you agree to all of the above terms and conditions as outlined on this webpage. It is your responsibility to read and understand these terms before scheduling an appointment.
Thank you for your understanding and cooperation. If you have any questions or concerns about these terms and conditions, please do not hesitate to contact me.